Return Policy

We want you to be completely happy with your purchase. If something isn't right, we're here to make it right.

30-Day Return Window

You may return most items within 30 days of delivery for a full refund. To be eligible, items must be:

• Unused and in the same condition you received them
• In the original packaging
• Accompanied by proof of purchase (order number or confirmation email)

How to Start a Return

To initiate a return, please email us at animalneeds77@gmail.com with:

• Your order number
• The item(s) you wish to return
• The reason for the return

Our team will respond within 1–2 business days with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed within 14 business days to your original payment method.

Please note that original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product, please contact us immediately at animalneeds77@gmail.com with your order number and a photo. We will send a replacement or issue a full refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods
• Opened hygiene or grooming products
• Custom or personalized items
• Items marked as final sale

Questions?

If you have any questions about our return policy, don't hesitate to reach out at animalneeds77@gmail.com. We're happy to help.