Shipping policy

Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Shipping Times

• Czech Republic & EU: 5–7 business days
• Rest of World (USA, Asia, etc.): 5–7 business days

Delivery times are estimates and may vary due to customs clearance or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight.

Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Customs & Duties

International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer and are not included in the order total.

Lost or Delayed Packages

If your package has not arrived within the estimated timeframe, please contact us at: animalneeds77@gmail.com